Answering Service Cost – In fact, this is a damn good question. But there’s but one way to actually answer it — you should have your expectations set correctly so that you know my response. You first must determine what level of support you’re searching for. Most everybody wants the best answering service from the entire world for next to nothing.
Another day, I talked to a gentleman for nearly 20 minutes. He desired 24/7 live answering service support. He wanted little to no hold time ever on some of his calls and he desired us to deal with an extremely complex emergency message relay between a number of unique individuals, email addresses and text message appointments. He finally explained that this “critically important” answering service could only be required to handle approximately 15 to 20 calls a month.
This was to be put up as a sort of “insurance plan” to be certain that his new customer (the one who was spending tens of thousands of dollars per month on his solutions) has been well cared for. So I told the possibility that I could offer that level of support for $45/month. Clearly, this man didn’t have realistic expectations.
Answering Service Cost Invoice
There are two or three primary ways that replying services invoice for their support — from the telephone or by the moment. We charge by the moment so I can Provide you a few basic instructions on per-minute pricing:
Per Minute range Quality
$0.0 to $0.70 Low quality – buyer beware!
$0.70 to $0.80 Be careful – Good services use these rates for VERY high volume customers (over 10,000 minutes monthly)
$0.80 to $0.90 Market rate – you should expect to pay this rate for most usage plans (500 to 5,000 minutes per month)
$0.90 to $1.00 Market rate – you should expect to pay this rate for most usage plans that are less than 500 minutes per month.
I’ve come across many “VERY SMALL” surgeries that bill a per-minute speed involving $.55 and $.70 per minute and offer very good support. However, these phone answering service operations are often VERY smallish operations. This usually means that you’ve got a family-based company which operates from the cellar of their house and they have roughly 30 to 50 answering clients.
Yes, these solutions can offer excellent service to their 30 or even 50 clients but these operations aren’t scalable for larger quantities. Additionally, they tend to not have some advanced technical features such as, oh, text-to-cell message delivery. Additionally, the run into staffing problems quite frequently and can’t handle call spikes nicely.
These are rather tiny companies that could only handle tiny quantities of calls. If you’re searching for about $0.55 to $0.70 a minute answering service, then you aren’t being realistic since the tiny mom-and-pop stores are the exception, not the rule.
I hope this short article about how to counting answering service cost useful for you.Tags: answering service cost